Special Order Policy

Contact us at returns@thebff.store. Include a brief reason for your concern. Attach at least 2 to 3 pictures of the product.

IMPORTANT! Make sure you have the receipt or proof of purchase and a Return Merchandise Authorization (RMA) form.

Return Requests done automatically online will not be accepted for all Special Orders.

If your return is accepted, we’ll send you:

• A Return Merchandise Authorization (RMA)
• A return shipping label
• Instructions on how and where to send your package

Items sent back to us without first requesting a return and receiving a RMA will not be accepted. Please note that returns will need to be sent to the following address:

Berkowski & Co.
ATTN: Returns Department
9432 E Scott Road
Stillman Valley, IL 61084

You can always contact us for any return question at returns@thebff.store.

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If any products were wrongly shipped, damaged, or defective, take 2 to 3 pictures right away and send it to us at returns@thebff.store.

Orders that do not have proof of damage, defectiveness, or are wrongly shipped will not be eligible for refunds or returns. We may require you to send the damaged/defective/wrong product back to us to receive a replacement.

Certain types of items cannot be returned:

• Perishable goods (food, candy, plants, or flowers) - including items that are melted, damaged, or broken
• Custom products (such as personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Final sale items (e.g. Clearance, Last Chance items)

Used Gift Cards/Gift Certificates (see our Gift Card policy here)

Shipping costs are non-refundable. Please contact us if you have any questions about your specific item at returns@thebff.store.

We spend time, money, and effort to create each Special Order.

Due to the unique nature of the products, requests for exchanges or substitutions for all Special Orders will be evaluated on a case-by-case basis. Any exchanges or substitutions made will be subject to a purchasing cost of the current whole retail price plus 25% reorder fee.

We may import part or in whole your Special Order. Replacements may be subject to delays outside our control due to importation and shipping. In some cases, substitutions for in-stock product may be available at our discretion.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days less a 25% restocking and handling fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@thebff.store.